Description

  • Overview
  • Business objectives
  • Learning Objectives
  • Course Contents
  • Exam Details

ISTQB FOUNDATION – USABILITY TESTER COURSE offers an introduction to the fundamentals of Software Usability Testing.  Usability is the extent to which a software product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use [ISO 9241-210].Usability testers should be aware that other definitions may be used in organizations

  • Understand the basic concepts of usability and usability testing.

  • Identify and classify the severity of usability risks and potential accessibility violations in a given product at any stage of a development cycle.

  • Cite relevant standards for usability, user experience, and accessibility and verify their implementation in a given product.

  • Set up procedures so that stated usability, user experience and accessibility goals may be verified in practice for a given product.

  • Design and monitor the implementation of a test plan for achieving stated usability, user experience and accessibility goals.

  • Explain the rationale, process and results of usability, user experience and accessibility evaluations to non-specialist stakeholders.

  • Understand the concepts of usability, user experience and accessibility.

  • Understand the objectives of usability, user experience and accessibility evaluation.

  • Compare usability, user experience and accessibility evaluation.

  • Understand the three approaches to usability, user experience and accessibility evaluation: Usability review, usability testing and quantitative user surveys for satisfaction measurement.

  • Understand the differences between formative (qualitative) and summative (quantitative) usability evaluation.

  • Understand the key elements of human-centered evaluation.

  • Understand the human-centered design process.

  • Understand the usability evaluation approaches that work well in agile software development lifecycles.

  • Understand typical usability, user experience, and accessibility risks

  • Analyze a given project at the design or evaluation stage, and identify the types of usability risks that are likely to occur

  • Understand the general content and applicability of ISO usability standards and manufacturer guidelines to particular types of project/application

  • Understand the general content and applicability of ISO 9241-171 (Software Accessibility) and the Web Content Accessibility Guidelines (WCAG) 2.0 to particular types of project and applications

  • Understand the general content of accessibility legislation (UK Equality Act 2010 and Americans with Disabilities Act)

  • Understand usability review as a method for evaluating usability, user experience and accessibility

  • Understand the differences between informal usability review and expert usability review

  • Analyze the usability aspects of a software application using the usability review method “heuristic evaluation” according to a checklist provided in the syllabus

  • Understand the principal steps in the usability testing approach

  • Understand the content of a usability test plan

  • Understand the content of a usability test script

  • Define a simple usability test task for a given project

  • Understand considerations to be applied when deciding on a location for usability tests

  • Understand the advantages and disadvantages of a usability test lab

  • Understand the key activities in a usability test session

  • Understand the procedure to apply for analyzing findings from a usability test

  • Understand the classifications and ratings for usability findings

  • Review a usability test report for a given project

  • Understand how to overcome internal resistance to usability findings

  • Apply a given list of best practices to report and communicate results

  • Understand the quality control activities for a usability test

  • Understand the most frequent and serious mistakes in usability testing

  • Understand the purpose and approach adopted in user surveys

  • Understand the principal content and objectives of the public user questionnaires SUS, SUMI and WAMMI
    Select appropriate method(s) for verifying and validating usability, user experience and accessibility in a given project

  • Understand the principal tasks and responsibilities of the Usability Tester

  • Understand the principal tasks and responsibilities of the Moderator and the Note-Taker

  • 1. Basic Concepts
    1.1 Fundamentals
    1.1.1 Usability
    1.1.2 User Experience Concepts
    1.1.3 Accessibility
    1.2 Evaluating Usability, User Experience and Accessibility
    1.2.1 Usability Evaluation
    1.2.2 User Experience Evaluation
    1.2.3 Accessibility Evaluation
    1.3 Usability Evaluation in Human-Centered Design
    1.3.1 Usability Requirements
    1.3.2 Agile Usability Evaluation
    2. Risks in Usability, User Experience and Accessibility
    2.1 Introduction.
    2.2 Typical Risks
    2.2.1 Usability Risks
    2.2.2 User Experience Risks
    2.2.3 Accessibility Risks
    2.2.4 Project Risks
    3. Usability and Accessibility Standards
    3.1 Usability Standards and Manufacturer Guidelines
    3.1.1 ISO Usability Standards
    3.1.2 Manufacturer Guidelines
    3.2 Accessibility Standards
    3.2.1 ISO Standards
    3.2.2 The Web Content Accessibility Guidelines (WCAG)
    3.2.3 Accessibility Legislation
    4. Usability Reviews
    4.1 Introduction and Approach
    4.1.1 Step-By-Step Approach to Usability Reviews
    4.1.2 Risks and Challenges
    4.2 Types of Usability Review
    4.2.1 Informal Usability Review
    4.2.2 Expert Usability Review
    4.2.3 Heuristic Evaluation
    5. Usability Testing
    5.1 Introduction
    5.2 Step-By-Step Approach to Usability Testing
    5.3 Prepare Usability Test
    5.3.1 Usability Test Plan
    5.3.2 Usability Test Script
    5.3.3 Usability Test Tasks
    5.3.4 Test Location
    5.3.5 Usability Test Lab
    5.3.6 Pilot Usability Test Session
    5.4 Conduct Usability Test Sessions
    5.5 Analysis of Findings
    5.6 Communicate Results and Findings
    5.6.1 Results
    5.6.2 Usability Findings
    5.6.3 Selling Findings to Stakeholders
    5.6.4 Usability Test Report
    5.6.5 Best Practices in Usability Test Reporting
    5.7 Quality Control of a Usability Test
    5.8 Challenges and Frequent Mistakes
    6. User Surveys
    6.1 Introduction
    6.2 Step-By-Step Approach to User Surveys
    6.3 Standardized Questionnaires
    7. Selecting Appropriate Methods
    7.1 Criteria for Selecting a Method
    7.1.1 Selecting a Usability Evaluation Method
    7.1.2 Selecting a User Experience Evaluation Method
    7.1.3 Selecting an Accessibility Evaluation Method
    8. Summary of Roles and Responsibilities
    8.1 Usability Tester
    8.2 Moderator and Note-Taker

The Foundation Level Usability Testing exam is comprised of 40 multiple-choice questions, with a pass mark grade of 65% to be completed within 60 minutes. Participants that take the exam not in their spoken language, will receive additional 25% time, and will have 15 minutes more, or a total of 75 min.

What is included with this course?

Inclusions Classroom Live Online Description
No Hidden Cost
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Our price is including course fee and GST.
Pass Guarantee
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On the rare occasion a student doesn’t pass, they can re-sit ISTQB Exam in Free of charge. (T&C apply)
Course Manual
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We will provide 400 pages+ course manual for your reference.
Food & Beverages
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Full catering is provided including morning tea, lunch afternoon tea.
Online Version
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Full access to online version of training for self-study
Sample Practice Exam
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Sample Practice Exam are provided at the end of each chapter and full exam sets after completion of course.
Study Resources
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35,000 Study resources are provided including Articles, ebooks and software testing tools.
Certified Trainer
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All our trainers are certified Trainer.
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Pass Guarantee with confidence

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Sample Practice Exam

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400+ Pages Course Manual

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35,000 Study Resources

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What is a Live Training?

Live Online Virtual Instructor Led Training is a live, interactive virtual classroom solution delivered right to your computer via the Internet.  It’s led by software testing expert and ISTQB  certified, experienced instructors who deliver compelling learning during conveniently scheduled class times.

What are the benefits of Live Training?

Save money with no travel expenses
Save time. The class comes to you!
Learn more in a place where you’re comfortable and can avoid distractions
No setup required, just access to high-speed Internet with mike and speaker.
Learning that engages you with real-time interaction with instructors and peers

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